How to build assurance into IT services
Not satisfied with just achieving certification to ISO 9001, this IT Services company is certified to
- Quality – ISO 9001
- Information Security – ISO 27001
- Service Management – ISO 20000
- Environmental Management – ISO 14001
- Secure shredding standards
As a Quality Manager with responsibility for looking after the Management System, Damian highlights in the ISO Show Podcast this week:-
- Benefits ISO 9001 – Some people struggle with the term ;Quality’ and prefer ‘Customer’ requirements
- How standards are used to run an IT business
- How to focus on what is important and not using standards as a ‘tick-box’ exercise
- How ISO Standards can be used as a great communication tool – making everything transparent and not hidden form employees.
- Approaches to Leadership commitment at XFM – How the ‘Big conversation’ provides areas for employees to focus on (objectives) and provide an update on changes.
- As an employer of 500 people, how an IT firm reduces its environmental impact through an Environmental Management System (ISO 14001).
- How the Service Management Team have embraced high standards by introducing ISO 20000 and how this compares with the other ISO’s
- Two top tips for overcoming challenges – Focus on communication and Top Management commitment.
To find out more about XMA, visit their Website.
If you would like to find out more about ISO 20000, we have a free webinar available to watch on demand.
We’d love to hear your views and comments about the ISO Show, here’s how:
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Kalil Vandi
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Welcome to the ISO Show podcast, dispelling myths and sharing tips for success to improve your business with ISO Standards. Join us to hear interviews with successful business leaders as they share their ISO journey with you.
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