ISO 20000 Consultant

At Blackmores, we are ISO 20000 consultants with decades of experience in helping organisations achieve their accreditations. We pride ourselves on our 100% success rate, taking your organisation from planning to implementation of your ISO management system and through to gaining your certification.

Achieve your Certification with our ISO 20000 Consultancy Service

When you choose to partner with Blackmores as your ISO 20000 Consultant, you gain access to a plethora of resources and knowledge. Our experienced ISO 20000 consultants will work with you every step of the way to ensure your IT service management is hitting the criteria to pass your certification.

If ISO certifications are new for your organisation or something you are struggling to keep on top of, then working with an experienced ISO consultant will be a huge benefit for you. Contact us to discuss our processes and find the best solution for you.

What is an ISO 20000 Certification?

ISO 20000 focuses on IT services management. Establishing optimal IT service management in organisations, which can enhance profit as well as efficiency, doesn’t happen by accident. Today’s most successful organisations recognise the importance of having a proven service management system in place via an ISO 20000 certification.

ISO 20000 is the standard that enables companies who manage their IT services, whether internally or outsource to external providers, to align their IT service management processes. Having a Service Management System will also bring your ITIL (Information Technology Infrastructure Library) up to standard so your IT services deliver as expected.

Providing a framework for controlling and improving IT service management, ISO 20000 ensures consistency and efficiency for your IT services.



Working with an ISO 20000 Consultant

As ISO 20000 consultants, Blackmores specialise in helping you to implement and maintain your ISO 20000 IT Service Management System throughout the UK and worldwide.

When we partner with our clients as ISO 20000 consultants we carry out the following:

  • Conduct an ISO 20000 Gap Analysis – To help establish your ISO 20000 strengths and weaknesses.
  • Provide Access to ISO 20000 E-learning – We offer online resources through our isologyhub so you can learn at your own pace
  • Allocate ISO 20000 isologists® – Our ISO 20000 consultants are called isologists. We have a skilled team ready to work with you and help you implement an IT Service Management System.
  • Conduct Internal Audits – We can help you to plan and conduct Internal Audits to verify your compliance with ISO 20000.
  • Provide On-Site Support – We can provide on-site support during External Audits carried out by Certification Bodies during your ISO 20000 assessment.
  • Request a quote for Certification – We can send a request for a quote to 3 UKAS-certified Certification Bodies on your behalf. This is done free of charge on request.

Need help with ISO 20000 consultancy? We’d be happy to help, simply Contact Us


Benefits of ISO 20000 for Your Organisation

When it comes to ISO 20000, there are several benefits for your organisation. As well as having a system in place to effectively measure and maintain consistent levels of IT services, some of the wider benefits are;

  • Implementing a focused management system leads to improved operating efficiency and fewer mistakes
  • Enhance your internal systems resulting in simplified and effective documentation
  • Improve your overall performance and increase profit
  • Integrate people, processes and technology to support business objectives
  • Gaining the ISO 20000 certification gives you a competitive edge – further improving sales and marketing opportunities
  • You acquire the symbol representing an international quality standard (ISO 20000) to use in your documentation and media

Benefits of ISO 20000 for Your Clients

As well as benefitting your organisation, achieving the ISO 20000 standard also benefits your clients by;

  • Adds value to your overall services
  • The certification is a trust signal for your clients, assuring them of the quality of service you provide.
  • It’s great for your brand as it shows your core values and culture.
  • It highlights your commitment to continually improving products/services within your organisation.

ISO 20000 and Sustainable Development Goals for your Organisation

The world is facing a crisis: poverty, hunger, inequality and climate change are just some of the issues we need to address.

In 2015, world leaders came together to create 17 Sustainable Development Goals (SDG’s) which aim to tackle these issues, to build a better world by 2030.

ISO 20000 can be used to meet the following goals


Further resources

If you would like more information on our ISO 20000 consultancy service, we have a webinar available HERE.

We also have a Podcast exploring how to build assurance into IT services available on iTunes or Soundcloud. 


ISO 20000 Videos

ISO Download

Download the ISO Standards Blueprint

A step-by-step checklist for getting ISO certified

What our clients have to say

We engaged Blackmores to develop our ISO 9001, 14001, and 45001 management system from scratch. Throughout the creation and development stages of our ISO journey, Anju Punetha demonstrated remarkable patience, knowledge, and understanding as our dedicated consultant.

During our internal audit preparations, Ian Battersby’s meticulous attention to detail and thorough approach ensured we were well-prepared for our external audit, which we passed with flying colours. His guidance during the external audit was invaluable.

Based on our engagement and experience, I highly recommend the entire Blackmores team. If you’re considering pursuing ISO accreditations, Blackmores should be your first choice.

Graeme Adam

The support and advise I get from our assigned auditors is immense. Forward planning for the following year is great and they are flexible and always willing to help.

Kalil Vandi

“Blackmores have assisted us almost since the start of our adoption of the ISO 9001 quality standard. Their input has improved our processes since the start, and enabled our goal of continuous improvement to be achieved. The people are also extremely easy to get on with, and they really understand our business, giving us a great deal of confidence in their advice.”

David Gibson

Photon Lines Ltd

“Blackmores are the perfect bridge between working on your ISO as an individual or company, to being audited each year.  We find that any queries we have are covered and we feel sure that we have everything as needs be before going into an external audit.”

Mandy Welsby

Jaama Ltd

“We have been extremely impressed with the service and support provided by Blackmores.  There knowledge and assistance through out our ISO journey has been amazing!”

Philip Hannabuss

Dome Consulting

“Blackmores have really kept us on our toes with the broad scope and level of detail they apply to our internal audit schedule. They always stay abreast of ISO standard changes and help us to adapt our processes and documents to embrace these changes accordingly. Having Blackmores shadow our external audits provides invaluable confidence and peace of mind – would highly recommend their services!”

Phil Geens

Kingsley Napley

“Our ISO 27001 certification project has gone so well, that there was no doubt in who we were going to ask to help us with our aspirations of becoming ISO 14001 certified. It’s been an absolute pleasure working with Blackmores, and we are really looking forward to working with them for the foreseeable future.”

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Our 7 Steps to Success

The Blackmores ISO Roadmap is a proven path to go from idea to launching your ISO Management System.

Whether you choose to work with one of our isologist consultants or work your own way through the process on our isology Hub, we’re certain you’ll achieve certification in no time!