ISO 10002 Consultancy

At Blackmores, ISO 10002 consultancy is one of our many services. We work with businesses all over the UK and worldwide to help them achieve various ISO certifications and standards.

Our ISO 10002 consultancy service is there to help our clients implement the internal processes required to pass their Customer Satisfaction Standard. Each of our clients is appointed an ISO consultant who specialises in Customer Satisfaction; they will then be on hand with the best advice and insight to help you achieve your certification.

What is ISO 10002?

The Customer Satisfaction standard, ISO 10002, is the guideline standard for implementing a complaints management system. It helps organisations to identify, manage and understand how successfully they deal with their customers’ complaints.

The standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction within your business.

If you are considering implementing a management system with the view to achieve your ISO 10002 certification, you may have thought about working with an ISO 10002 Consultant. Contact our team today for more information.


Working with an ISO 10002 Consultant

Our ISO 10002 Consultants specialise in helping you to implement and maintain your Customer Satisfaction Management System. We work with clients across London, Hertfordshire, Bedfordshire, and UK-wide. We can also assist with international locations, so contact our team no matter where you’re based.

When you choose to work with Blackmores ISO 10002 consultants, you can expect the following:

  • ISO 10002 Gap Analysis – To kick things off and help establish your strengths and weaknesses, we start with a gap analysis. We discuss our findings with you so we are all on the same page from the commencement of our working relationship.
  • ISO 10002 E-learning Opportunities – You and your team can learn at your own pace with our online courses via our learning platform; the isologyhub. Our isologyhub is an intricate support system for any ISO certification. Here, we host hundreds of information rich resources for anyone who wants to learn more about ISO in business.
  • Appoint an ISO 10002 isologist® – We have a skilled team of consultants to help you implement a Customer Satisfaction Management System. Our consultants are called isologists. Our ISO 10002 isologists specialise in customer satisfaction, so you know you’re in great hands.
  • Plan and Conduct Internal Audits – Your appointed ISO 10002 consultant can help you to plan and conduct Internal Audits to verify your compliance with ISO 10002.
  • Provide On-Site Support – Our ISO 10002 consultants can even provide support during External Audits carried out by Certification Bodies. We can be onsite to make the process less daunting and allow you to continue with your usually activities.
  • Request a Quote for Certification – We can send a request for a quote to 3 UKAS-certified Certification Bodies on your behalf. This is done free of charge on request.

If you need assistance with ISO 10002 and are looking for a consultant, simply Contact Us.


What are the Benefits of ISO 10002?

It costs an organisation at least four times as much to recruit a new customer as to maintain an existing one. Organisations that regularly lose customers struggle to repair their damaged reputations.

In today’s competitive environment, product and service innovations are redefining accepted levels of performance. A good customer satisfaction system is one of the crucial requirements for successful businesses when managing customers’ needs and protecting their brand. Making ISO 10002 vital for customer satisfaction.

Here are some further benefits of achieving an ISO 10002 certification for your business.

Better Customer Relationships

The system helps to adopt a customer-focused approach and to encourage employees to improve their behaviour and skills in working with customers.

Continual Business Improvement

Provides a basis for continual improvement and analysis of the complaints handling process.

Transparent System

The management system implemented to achieve ISO 10002 provides clients with an open, effective and easy-to-use customer feedback process.

Customer Satisfaction

ISO 10002 enhances customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any issues, and enhancing the organisation’s ability to improve its customer service.

Brand Improvement

A certified customer satisfaction management system demonstrates to clients and other stakeholders that you have high standards in place to process, analyse and review complaints to improve the product and customer service quality.

Management Focus

Management commitment through adequate acquisition and deployment of resources, including employee communication and training;


Work with Blackmores

If you’re new to ISO 10002 or ISO in general and would like some tailored support, contact Blackmores today. We can help businesses of any size and in any industry.

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What our clients have to say

Milo Logo

We engaged Blackmores to develop our ISO 9001, 14001, and 45001 management system from scratch. Throughout the creation and development stages of our ISO journey, Anju Punetha demonstrated remarkable patience, knowledge, and understanding as our dedicated consultant.

During our internal audit preparations, Ian Battersby’s meticulous attention to detail and thorough approach ensured we were well-prepared for our external audit, which we passed with flying colours. His guidance during the external audit was invaluable.

Based on our engagement and experience, I highly recommend the entire Blackmores team. If you’re considering pursuing ISO accreditations, Blackmores should be your first choice.

Graeme Adam

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The support and advise I get from our assigned auditors is immense. Forward planning for the following year is great and they are flexible and always willing to help.

Kalil Vandi

Photon Lines Logo

“Blackmores have assisted us almost since the start of our adoption of the ISO 9001 quality standard. Their input has improved our processes since the start, and enabled our goal of continuous improvement to be achieved. The people are also extremely easy to get on with, and they really understand our business, giving us a great deal of confidence in their advice.”

David Gibson

Photon Lines Ltd
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“Blackmores are the perfect bridge between working on your ISO as an individual or company, to being audited each year.  We find that any queries we have are covered and we feel sure that we have everything as needs be before going into an external audit.”

Mandy Welsby

Jaama Ltd
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“We have been extremely impressed with the service and support provided by Blackmores.  There knowledge and assistance through out our ISO journey has been amazing!”

Philip Hannabuss

Dome Consulting
Kingsley Napley Logo

“Blackmores have really kept us on our toes with the broad scope and level of detail they apply to our internal audit schedule. They always stay abreast of ISO standard changes and help us to adapt our processes and documents to embrace these changes accordingly. Having Blackmores shadow our external audits provides invaluable confidence and peace of mind – would highly recommend their services!”

Phil Geens

Kingsley Napley
DotDigital Logo

“Our ISO 27001 certification project has gone so well, that there was no doubt in who we were going to ask to help us with our aspirations of becoming ISO 14001 certified. It’s been an absolute pleasure working with Blackmores, and we are really looking forward to working with them for the foreseeable future.”

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Our 7 Steps to Success

The Blackmores ISO Roadmap is a proven path to go from idea to launching your ISO Management System.

Whether you choose to work with one of our ISO Consultants, our isologists, or work your own way through the process on our isology Hub, we’re certain you’ll achieve certification in no time!

We have a proven step by step process that our ISO Consultants implement as soon as our working relationship begins. We use our specialist skills and industry knowledge to determine what is already on track and where improvements can be made. We live and breathe ISO standards, we know the standards inside out so you don’t have to.

Our ISO Consultants can help you implement systems for any ISO Standard. See the full list for specialised standards here.