ISO 10002 Certification – The Customer Satisfaction Standard

The Customer Satisfaction standard, ISO 10002, is the guideline standard for implementing a complaints management system. It helps organisations to identify, manage and understand how successfully they deal with their customers’ complaints.

The standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction within your business.

If you are considering implementing a management system with the view to achieve your ISO 10002 certification, you may have thought about working with an ISO 10002 Consultant. Contact our team today for more information.

Our ISO 10002 Consultants specialise in helping you to implement and maintain your Customer Satisfaction Management System. We work with clients across London, Hertfordshire, Bedfordshire, and UK-wide. We can also assist with international locations, so contact our team no matter where you’re based.

When you choose to work with Blackmores ISO 10002 consultants, you can expect the following:

• ISO 10002 Gap Analysis – To kick things off and help establish your strengths and weaknesses, we start with a gap analysis. We discuss our findings with you so we are all on the same page from the commencement of our working relationship.
• ISO 10002 E-learning Opportunities – You and your team can learn at your own pace with our online courses via our learning platform; the isologyhub. Our isologyhub is an intricate support system for any ISO certification. Here, we host hundreds of information rich resources for anyone who wants to learn more about ISO in business.
• Appoint an ISO 10002 isologist® – We have a skilled team of consultants to help you implement a Customer Satisfaction Management System. Our consultants are called isologists. Our ISO 10002 isologists specialise in customer satisfaction, so you know you’re in great hands.
• Plan and Conduct Internal Audits – Your appointed ISO 10002 consultant can help you to plan and conduct Internal Audits to verify your compliance with ISO 10002.
• Provide On-Site Support – Our ISO 10002 consultants can even provide support during External Audits carried out by Certification Bodies. We can be onsite to make the process less daunting and allow you to continue with your usually activities.
• Request a Quote for Certification – We can send a request for a quote to 3 UKAS-certified Certification Bodies on your behalf. This is done free of charge on request.

If you need assistance with ISO 10002 and are looking for a consultant, simply Contact Us.

It costs an organisation at least four times as much to recruit a new customer as to maintain an existing one. Organisations that regularly lose customers struggle to repair their damaged reputations.

In today’s competitive environment, product and service innovations are redefining accepted levels of performance. A good customer satisfaction system is one of the crucial requirements for successful businesses when managing customers’ needs and protecting their brand. Making ISO 10002 vital for customer satisfaction.

Here are some further benefits of achieving an ISO 10002 certification for your business.

Better Customer Relationships

The system helps to adopt a customer-focused approach and to encourage employees to improve their behaviour and skills in working with customers.

Continual Business Improvement

Provides a basis for continual improvement and analysis of the complaints handling process.

Transparent System

The management system implemented to achieve ISO 10002 provides clients with an open, effective and easy-to-use customer feedback process.

Customer Satisfaction

ISO 10002 enhances customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any issues, and enhancing the organisation’s ability to improve its customer service.

Brand Improvement

A certified customer satisfaction management system demonstrates to clients and other stakeholders that you have high standards in place to process, analyse and review complaints to improve the product and customer service quality.

Management Focus

Management commitment through adequate acquisition and deployment of resources, including employee communication and training;

If you’re new to ISO 10002 or ISO in general and would like some tailored support, contact Blackmores today. We can help businesses of any size and in any industry.