How to achieve an ISO 10002 Certification?
It costs an organisation at least four times as much to recruit a new customer as to maintain an existing one. Organisations that regularly lose customers, struggle to repair their damaged reputations.
In today’s competitive environment, product and service innovations are redefining accepted levels of performance. A good customer satisfaction system is one of the crucial requirements for successful businesses when managing customers’ needs and protecting their brand. Making ISO 10002 vital for customer satisfaction.
What is ISO 10002?
The Customer Satisfaction standard, ISO 10002, is the guideline standard for implementing a complaints management system. It helps organisations to identify, manage and understand how successfully they deal with their customers’ complaints.
The standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction within your business.
What are the benefits of ISO 10002?
Better Relationship
The system helps to adopt a customer-focused approach and to encourage employees to improve their behaviour and skills in working with customers.
Continual improvement
Provides a basis for continual improvement and analysis of the complaints-handling process.
Transparent System
Provides clients with an open, effective and easy-to-use customer feedback process.
Customer Satisfaction
Enhances customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any issues, and enhancing the organisation’s ability to improve it’s customer service.
Brand Improvement
A certified customer satisfaction management system demonstrates to clients and other stakeholders that you have high standards in place to process, analyse and review complaints to improve the product and customer service quality.
Management Focus
Management commitment through adequate acquisition and deployment of resources, including employee communication and training;
How we can help
Blackmores specialise in helping you to implement and maintain your ISO 10002 Customer Satisfaction Management System across London, Hertfordshire and Bedfordshire, and UK-wide. We can also assist with international locations, having experience of working in 27 other countries.
- Conduct an ISO 10002 Gap Analysis – To help establish your strengths and weaknesses.
- ISO 10002 E-learning – Learn at your own pace with our online courses via the isologyhub.
- ISO 10002 isologists® – We have a skilled team of consultants to help you implement a Customer Satisfaction Management System. From London to the UAE, we have experience working internationally across many sectors.
- Internal Audits – We can help you to plan and conduct Internal Audits to verify your compliance with ISO 10002.
- On-Site Support – We can provide support during External Audits carried out by Certification Bodies.
- Request a quote for Certification – We can send a request for a quote to 3 UKAS certified Certification Bodies on your behalf. This is done free of charge on request.
If you need assistance with ISO 10002, simply Contact Us.
Download the ISO Standards Blueprint
A step-by-step checklist for getting ISO certified
What our clients have to say
The support and advise I get from our assigned auditors is immense. Forward planning for the following year is great and they are flexible and always willing to help.
Kalil Vandi
“Blackmores have assisted us almost since the start of our adoption of the ISO 9001 quality standard. Their input has improved our processes since the start, and enabled our goal of continuous improvement to be achieved. The people are also extremely easy to get on with, and they really understand our business, giving us a great deal of confidence in their advice.”
David Gibson
“Blackmores are the perfect bridge between working on your ISO as an individual or company, to being audited each year. We find that any queries we have are covered and we feel sure that we have everything as needs be before going into an external audit.”
Mandy Welsby
“We have been extremely impressed with the service and support provided by Blackmores. There knowledge and assistance through out our ISO journey has been amazing!”
Philip Hannabuss
“Blackmores have really kept us on our toes with the broad scope and level of detail they apply to our internal audit schedule. They always stay abreast of ISO standard changes and help us to adapt our processes and documents to embrace these changes accordingly. Having Blackmores shadow our external audits provides invaluable confidence and peace of mind – would highly recommend their services!”
Phil Geens
“Our ISO 27001 certification project has gone so well, that there was no doubt in who we were going to ask to help us with our aspirations of becoming ISO 14001 certified. It’s been an absolute pleasure working with Blackmores, and we are really looking forward to working with them for the foreseeable future.”
Our 7 Steps to Success
The Blackmores ISO Roadmap is a proven path to go from idea to launching your ISO Management System.
Whether you choose to work with one of our isologist consultants or work your own way through the process on our isology Hub, we’re certain you’ll achieve certification in no time!
