An Introduction to ISO 20000-1

An introduction to ISO 20000-1



ISO20000-1:2018 – International Standard’s best kept secret.


The ISO 20000-1 IT service management standard is often overlooked by organisations and has become the ‘best kept secret’


in the world of management system certification. This is now set to change with ISO20000-1:2018 being welcomed into the fold of the High Level Standard (HLS) framework.


Whether your service is IT, Transport, providing Health Related Day Care services, or any kind if Service Management that involves service planning and helpdesk activities, ISO20000-1 is the ideal tool for helping your organisation to establish the systems and processes necessary for achieving improved service planning and implementation, cost effective delivery of service and customer satisfaction through continual improvement. Furthermore, ISO20000-1 lends itself to enhancing other standards such as ISO9001:2015; ISO27001:2013 and can be supported by ISO22301:2012.


This webinar was held on the 15th November at and covers the following:-


  • What is ISO 20000-1:2018?
  • Who should implement ISO20000-1?
  • What’s the difference between the 2011 and 2018 standards?
  • What are the benefits of ISO 20000-1:2018?
  • How ISO20000-1:2018 can enhance existing ISO certifications
  • How Blackmores can help you to achieve ISO 20000-1 certification


Need assistance with ISO 20000-1? Contact us on:


An Introduction to ISO 20000-1