The ISO Show: Episode 34 – How to build assurance into IT services
How to build assurance into IT services
Not satisfied with just achieving certification to ISO 9001,
this IT Services company is certified to
Quality – ISO 9001
Information Security – ISO 27001
Service Management – ISO 20000
Environmental Management – ISO 14001
Secure shredding standards
As a Quality Manager with responsibility for looking after
the Management System, Damian highlights in the ISO Show Podcast this week:-
Benefits ISO 9001 – Some people struggle with
the term ;Quality’ and prefer ‘Customer’ requirements
How standards are used to run an IT business
How to focus on what is important and not using
standards as a ‘tick-box’ exercise
How ISO Standards can be used as a great communication
tool – making everything transparent and not hidden form employees.
Approaches to Leadership commitment at XFM – How
the ‘Big conversation’ provides areas for employees to focus on (objectives)
and provide an update on changes.
As an employer of 500 people, how an IT firm reduces
its environmental impact through an Environmental Management System (ISO 14001).
How the Service Management Team have embraced
high standards by introducing ISO 20000 and how this compares with the other
ISO’s
Two top tips for overcoming challenges – Focus
on communication and Top Management commitment.
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