The ISO Show Episode 10 -ISO 9001 Steps to Success – Part 3
You’ve done all the hard work, the Quality Management System (QMS) has been created and implemented. Our final episode in the ISO 9001 Steps to Success Podcast series with Rachel Churchman covers the final critical stage – compliance and preparation for your certification assessment.
This is where you need to prove that the quality system is
effective – that it is producing the results you want; better quality products,
services, happy clients and reduction in costs.
The final stages include management and employee involvement,
Internal Audits and Management Review.
Here are a few tips from this week’s ISO Show Podcast:-
Management
involvement and employee awareness
Check all employees have been made aware of the
Management System and have been involved.
Have training/competency records been updated to
reflect this?
Ensure you’ve got employee ‘buy-in’ – get
representation across your business.
Checks that the QMS is being followed and clearly understood within the business
Don’t expect the system to be perfect – take the findings from the audits and use them to make improvements
Internal Audits with Blackmores are an inclusive experience. It helps to get feedback from the business on how the system is working for them. It’s definitely not a tick-box exercise.
Communicate in advance which procedures are to be audited and who is to be involved.
Provide an opportunity for employees to have a voice – bring opportunities to management’s attention.
Management Review
Is a mandatory requirement for ISO 9001
A holistic review of the Quality Management System’s performance
Specific inputs and outputs provided in the standard for the meeting i.e. audit findings, trends.
Enables fact-based decision making
Proves that that QMS is effective and provides results on the value.
Can be an ‘eye-opening’ experience for Management
Make sure outputs from the Management Review get fed back to the workforce to encourage further opportunities for improvement.
If you would like to understand what to expect in as assessment listen to episode 3 of the ISO Show.
Listen to the ‘ISO 9001 Steps to success’ series by subscribing to us on iTunes or Soundcloud
And click HERE for further information on our ISO 9001 Steps to success service
Stitcher
