Blackmores ISO Consultancy Service: The creators of isology®

This episode we’re joined by the Founder of Slip Safety Services, and host of ‘The Safety and Risk Success Podcast’ Christian Harris to talk about how Chris got into the business, the seriousness of slips, trips, and falls for both employers and employees, and the four main costs of Health and Safety.

Slips and trips cost UK employers approximately £512 million per year in lost production and other costs and are the leading cause of workplace injuries.

Christian explains how the UK court system works for criminal health and safety offences, why safety is such a key foundation of an organizations success, and how creating a better safety culture can increase a company’s profitability.

You’ll learn

• How Christian got into the health and safety industry.
• The seriousness of Slips, Trips and Falls injuries to individuals.
• The cost of Slips, Trips, and Falls to employers.
• The average claims from Slips, Trips, and Falls.
• How creating a better safety culture can increase the profitability of a company.
• Why safety is such a key foundation of an organisations success.
• The 6-figure fines UK organisations have faced in recent years.
• How the UK court system works for criminal health and safety offences.

Resources

• Slip Safety Services
• AXA Insurance
• Slip Safety Score Card
• Blackmores

In this episode, we talk about:

[02:45] How Christian went from being a management consultant to becoming a safety specialist.

[03:51] The health and safety incident that changed Christian’s life.

[06:40] The psychological effect of living through an accident and how the incident has shaped the work Christian does.

[08:30] The four financial costs involved with Slips, Trips, and Falls.

[11:26] How the UK court system works for criminal health and safety offences.

[13:20] The criminal costs of accidents and how much money is claimed each year.

[15:13] The percentage of claims that get paid out.

[16:15] The difference between manual handling and Slips, Trips, and Falls.

[17:23] The positive benefits of creating a better safety culture.

[21:28] The slip safety scorecard and how you can access it.

If you need assistance with implementing ISO 45001, ISO 45003, or another standard – Contact us!

If you’d like to get in touch with Christian – feel free to connect on LinkedIn.

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What business benefits are there in implementing ISO45001

Over 6000* people die each day from work-related accidents or diseases – that’s over 2.3 million* every year.

Additionally, there are some 340 million* occupational accidents, many of these resulting in extended absences from work.

• Diseases related to work cause the most deaths among workers. Hazardous substances alone are estimated to cause 651,279 deaths a year.
• The construction industry has a disproportionately high rate of recorded accidents.
• Younger and older workers are particularly vulnerable. The ageing population in developed countries means that an increasing number of older persons are working and need special consideration.

* source: International Labour Organisation

With effective and robust processes in place, many organisations can mitigate and / or prevent such incidents.

ISO 45001:2018 sets the framework for establishing, implementing, and maintaining an occupational health and safety (OH&S) management system, managing OH&S risks and opportunities. With ISO45001 being based on the high-level structure for all management systems, an organisation can combine systems with other standards e.g. ISO9001 and ISO14001.

ISO45001 is designed to prevent work-related injury and ill-health and to provide safe and healthy workplaces. Ultimately, its aim is to promote and protect the physical and mental health of workers, a responsibility held by any organisation.

Being an international standard, ISO45001 crosses all boundaries; geographic, political, economic, commercial and social. So, whether large or small, trading locally, nationally or internationally, ISO45001 sets the benchmark.

Good safety and health management systems and cultures help organisation to:

• Prevent injury, illness and death
• Improve reputation, resilience and results

Benefits can include:

• Improve ability to respond to regulatory compliance issues
• Improve identification of hazards and risks
• Reduce the overall costs of incidents
• Reduce downtime and the costs of disruption to operations
• Reducing the cost of insurance premiums
• Reducing absenteeism and employee turnover rates

Contact Blackmores today for more information.

Unfortunately, you can’t acquire a health and safety culture at work at the flick of a switch. A positive safety culture is about having positive values, attitudes, competencies and behaviour from employees and leaders from all levels. It takes commitment and dedication across the entire workforce.

What is a health and safety culture at work? And how do you ‘get’ one?

The new ISO 45001:2018 now includes the requirement ‘Leadership and Commitment’ (5.1), which describes the aims to develop, lead and promote a Health and Safety culture that involves all employees on the following:

• Regular communications concerning health and safety matters – Toolbox talks, intranet and meetings
• Protecting your workers – do you provide PPE (Personal Protective Equipment) i.e. high visibility jacket
• Provide a health and safety induction – make employees aware of your company health and safety controls i.e. first aider and fire drills
• Consider support for mental health issues with healthcare specialists
• Ensure relevant controls are in place i.e. lone worker and DSE Procedures
• Establish a health and safety steering group / committee to take the lead and demonstrate commitment.

Interested in how ISO 45001 can help you further with your workplace health and safety? We have a free webinar available to watch: An Introduction to ISO 45001.

If you would like more information – contact us today!

Contractors and Outsourcing

There is tighter control and requirements for an organisation to ensure that its outsourced processes are defined and controlled. When outsourced products and/or services supplied are under the control of the organization, supplier and contractor risk must be managed effectively. Organisations cannot contract out the risk.

Outsourcing (supply chains) are becoming increasingly complex, without the right balance and awareness, management potentially have substantial risks to the business consisting of legal, financial and reputational risk. Businesses must now look beyond their own immediate health and safety issues and take into account the wider society. By thinking about its contractors and suppliers, the organisation will be able to consider the effect on their neighbours (or other interested parties).

Contractors also fall within the scope of ‘workers’; contractors should be fully engaged by organisations to enable development, planning, implementation, performance evaluation and actions for improvement of the OH&S system.

Contractor / Outsourced activities can include a multitude of services provided / undertaken on behalf of organisations, such as:

• Maintenance
• Construction
• Facilities
• Security
• Cleaning
• Waste management, etc.

As noted, organisations cannot contract out risk, when contracting with external organisations they need to ensure that hazards and associated risks are identified and controlled by both parties. Organisations must define OH&S criteria for the selection of contractors. Some factors to consider include:

• The ability of the contractor (external organisation) to meet requirements
• Competency to determine hazards, assess risks and determine controls
• Effect the outsourced process on the organisation

Once engaged with outsourced providers, the organisation should also consider and specify how the provider will co-ordinate with the organisation, including relevant controls already determined, incident / near miss reporting and interaction with other workers.

Controls are an important part of the outsourced process. Controls should be defined within the organisations systems and communicated with providers. Controls can include, contractual agreements, training, inspections and risk assessments.

Contact us today for more information!

ISO 45001, like all management system standards, now advocates the risk-based approach.

This can be seen as more proactive, however, in ‘old’ terms this was seen and managed within the ‘preventive’ process. The new requirements and structure of ISO 45001 requires risks to be evaluated and remedied, rather than being hazard control.

With the inclusion of identifying OH&S (and other) opportunities, addressing the need to act to enhance or improve the management system comes out of the risk identification, hazard identification and other activities within the organisation.

Risk is ‘the effect of uncertainty’, by reducing the effect of uncertainty we will reduce our organisation’s risk exposure.  ISO 45001 sets out to do this by requiring organisations to be clear on and understand:

• What they have to do (legal requirements).
• What they chose to do (other requirements).
• How they will do it (planning, support, and operations).
• It is being done (performance evaluation).
• How to do it better (Improvement).

Risk based thinking starts are the very beginning, when organisations are considering their context, the relevant requirements of their interested parties and the scope that the OH&S management system is to cover. Considerations should be made to both internal and external issues and the potential impact they can have on the systems and processes.

When identifying external and internal issues, and needs and expectations of interested parties, there may be a risk source that will require assessment and action as required.

As with all risk related areas, planning to address should be proportionate to the perceived level of risk identified and the objectives of the organisation.

Whilst considering all potential risks (to OH&S performance), focus should be on those hazards that are most likely to occur or have the most impact.

Reduction and / or prevention of undesired effects will help the organisation achieve its goals and objectives and continual improvement.

Awareness of these sources of risk, that have a potential to occur or a known actual event and consequence, can lead to both risk and opportunity. Identifying and determining the risks and opportunities can support the organisation in both its strategic and operational level.

Contact Blackmores today for more information.

Top Management and Leadership within ISO 45001, what does this mean / require?

 
ISO 45001 places greater emphasis on management’s ownership and commitment to the organisation’s OH&S, it is central to the standard’s effectiveness and integration.
 
Unlike OHSAS 18001, that delegated responsibility to safety personnel, ISO 45001 requires the incorporation of health and safety in the overall management system of an organisation, driving top management to have a stronger leadership role in the safety and health program.
 
Under ISO 45001 top management are required to demonstrate that they engage in key OH&S management system activities within the organisation.
 
This requirement includes the active development, leading and promoting a culture of safety at work, and protecting workers from reprisals when reporting incidents. Top management will have to demonstrate involvement rather than delegation, and top management should be seen by all workers as being actively involved and demonstrating their commitment.
 
There is a greater focus on top management to ensure that there is consultation and participation of workers (formal and informal) in the development, planning, implementation and continual improvement of the OH&S management system.

ISO 45001 and Engagement of Managers
 

With ISO 45001, the safety culture of the organisation must be supported through the engagement of management with workers and demonstrated through a top-down emphasis. Instead of providing oversight of the program, management a required to be true safety leaders. Protection of workers, as well as performance improvements, are roles of leadership under the new ISO 45001.

Elements to Encourage Management and Leadership within ISO 45001
 

Top management have the responsibility to ensure that the importance of effective OH&S management is communicated and understood by all parties and ensuring that the OH&S management system can achieve intended outcomes. This can include:
 

• Ensuring alignment of the OH&S management system with the organization’s business objectives
• Ensuring necessary resources are available
• Encouraging workers (other interested parties) to get actively involved in improving OH&S performance
• Involving everyone in OH&S decision making, promoting open discussions
• Clearly communicating that improvement and not blame is the objective

 
Clear and consistent Leadership is required. OH&S management is everyone’s business; it involves everyone, from the highest level down throughout the organisation, including temporary as well as permanent workers, visitors and neighbours. It also has to be across all areas of the organisation, departments and divisions, to ensure the development of collaborative and engaging relationships.

Contact us at Blackmores for more information on engagement and leadership in ISO 45001

Context of the organisation, what does this mean?

BS ISO 45001 Context of the organization (clause 4), covers the following:

• Understanding the organization and its context
• Understanding the needs and expectations of workers and other interested parties
• Determining the scope of the OH&S management system
• OH&S management system

It within this clause that companies will begin to look, review and assess what they do, where they are in the market place and, particularly in respect of Health and Safety who could be harmed or affected by their activities.

Understanding the organization and its context

As part of the new common structure, with ISO 45001, the organisation must look beyond their own health and safety issues and consider what the society expects from them, in regard with health and safety issues.

Determination of issues that could affect the business can be undertaken in a number of ways and will be different for each business, based on size, complexity, scope of operations, etc.

A structured approach can be through methods such as:

• SWOT (Strengths Weaknesses Opportunities Threats), can be used by organizations to look inward at themselves
• PESTLE (Political, Economic, Social, Technological, Legal, Environmental), can be used to identify external issues that could affect the organization

These methods can also support in the identification of business objectives and improvement areas.

Understanding the needs and expectations of workers and other interested parties

Here, organizations are to determine those (relevant) interested parties that could affect or be affected by the organization and its OH&S management system, along with their needs and expectations that could become compliance (legal) obligations.

Relevant interested parties can include; staff (workers at any level), customers, legal and regulatory authorities, owners, shareholders, etc.

Also consider Contractors and Suppliers used, how work can affect others in surrounding areas e.g. neighbours, public, visitors, etc.

Some requirements / obligations will be mandatory e.g. Laws, Regulations, others agreed e.g. Contracts.

Determining the scope of the OH&S management system

Following determination of the external and internal issues and interested parties (above), the organization can then determine the scope of the OH&S management system.

There is an element of freedom and flexibility in defining the boundaries, however, it should be noted, organizations cannot:

• exclude activities, products and services that have / can impact its OH&S performance
• evade legal and other requirements

OH&S management system

The organization will determine, implement and maintain the processes required to fulfil the requirements of BS ISO 45001. These processes should be aligned and integrated throughout the organization e.g. Procurement, Operations, HR, etc. to ensure that everyone is aware and working towards the OH&S performance.

Where organizations have additional management system standard certification it may have covered some of these areas, however, a review will identify whether OH&S specific details have been determined.

If you would like to find out more – contact Blackmores today!

How is ISO 45001 aligned with other ISO standards e.g. ISO 9001, ISO 14001, and minor differences?

ISO 45001:2018 is based on Annex SL – the high-level structure that implements a common framework to all management systems, i.e. it applies a common language across all standards.

This helps to keep consistency, supports alignment of different management system standards, e.g. ISO9001, ISO14001, etc.

Organisations can find it easier to incorporate their OH&S management system into core business processes and get more involvement from senior management.

The standard(s) are written in such a way that by following clause by clause, a methodical approach is achieved.

Structure of BS ISO45001, highlighting minor difference / requirements:

4. Context of the organization

• You must look beyond your own health and safety issues and consider what society expects from you, regarding health and safety issues.
• Here we come across the term ‘workers’ identified within interested parties
• Consider use of Contractors and Suppliers, how work can affect others in surrounding areas e.g. neighbours, public, visitors, etc.

5. Leadership and worker participation

• Management / Senior Leaders endorsement of the OH&S Policy is no longer enough; they must now lead by example and demonstrate their commitment and engagement in key OH&S management activities.
• OH&S Policy now requires five specific commitments, including commitment to consultation and participation of workers
• New / enhanced requirement for Consultation and participation of workers, workers (non-managerial) – must be involved (consultation and participation), supporting improvements in processes, identification of hazards and risks.

6. Planning

• Risk-based thinking – you must demonstrate you have determined, considered, and take action to address any risks and opportunities.
• Determination of applicable legal and other requirements; this can result in identification of risks and opportunities
• As part of planning, determination and assessment of risks and opportunities should be undertaken before change implemented

7. Support

• More emphasis on competence, particularly with identification of hazards
• Communication with interested parties – internal and external; and taking into account diversity needs; ensure views of external interested parties are considered when establishing communication process

8. Operation

• Operational planning and control – eliminating hazards and reducing OH&S risks, managing change, management of procurement e.g. Contractors, outsourcing, to ensure conformity to OH&S management system
• Emergency preparedness and response to ensure you can respond to potential emergency situations; these will have been identified within Planning, or will feed back for assessment if not previously picked up

9. Performance evaluation

• Monitoring and measurement equipment (e.g. calibration) is located in section 9.1.1
• Evaluation of compliance – similar to ISO14001
• Management review; information on performance and trends includes, Incidents, consultation and participation of workers,
• Management shall communicate relevant outputs of management reviews to workers (and/or representatives)

10. Improvement

• Establishment, implementation and maintenance of process for reporting, investigating and taking action, to determine and manage incidents and nonconformities
• Involve workers, and other interested parties, in the evaluation and corrective action to eliminate root causes of incidents / nonconformities

Blackmores UK can support you in migration or implementation of ISO45001, please contact us for more information.

Already certified to OHSAS 18001, what are the next steps for migrating to ISO 45001:2018?

So the long-awaited ISO 45001:2018 standard is finally here.  If your organisation is already certified to the Health and Safety Standard, OHSAS 18001, you may be considering what the next steps are.  The good news is that if you’re already certified to ISO 9001:2015 or ISO 14001:2015 you are already half way there to migrating to ISO 45001:2018.  Why?  Because ISO 45001 is based on the new High Level Structure (Annex SL).  These are the foundations which all new ISO standards in are generally based upon.  This means that the new elements such as Context of the organisation (understanding your businesses internal and external issues), Leadership and Interested partied are also featured in ISO 45001:2018.  Fundamentally, this approach lends itself well to a risk-based standard such as ISO 45001:2015.

In terms if next steps, I’d recommend…

1. Developing a migration plan to coincide with a forthcoming OHSAS 18001 surveillance visit.  This will mean you will not necessarily need to pay for an additional visit from your certification body.  Ideally, you will need to allow a minimum of 6 months for the migration, although business with multiple sites or greater employee numbers (in excess of 100) should allow 12 months.
2. Conduct a Gap Analysis to establish how you are currently complying with ISO 45001, and understand the gaps, so that an action plan can be produced. This can be done internally, or if outsourcing, Blackmores would allow one day for an on-site visit including report writing.
3. Address the changes to the new standard – particularly in relation to Worker Participation (featured heavily in the new standard), Context of the organisation, interested partied and leadership.
4. Update the Health and Safety Management System to reflect the new changes.
5. Develop a Communication Plan to communicate the changes to employees and other ‘interested parties’ i.e. contractors, suppliers.  This can include newsletters, posters, meeting agenda’s, H & S KPI’s, Screen savers, ‘ISO 45001 Awareness Week’.
6. Conduct an Internal Audit to demonstrate how your business complies with the new standard.
7. Confirm with your Certification body the date of the migration visit to ensure that the assessor is aware that they are assessing your business against the new requirements – not the old OHSAS 18001 standard. We wouldn’t want to let all that effort go to waste now, would we?

So is that it?  Well yes, if you are happy doing the bare minimum.  However, if your company would like to embrace a culture of Health and Safety Best Practice, it is worth focusing on firmly establishing metrics to manage continual awareness and Best Practice.

If you would like to learn more – contact Blackmores today!