We sadly often see Management Systems fade into the background following successful certification. When this happens, it can stagnate and cease to be a driving force for continual Improvement within the business.
So, what can you do to reinvigorate interest?
That’s where the Engagement Amplifier Gameplan comes in! This Gameplan was created by today’s guest, Sarah Ball, an isologist here at Blackmores and one of the main driving forces behind our online membership – the isologyhub.
Today Sarah will continue on from the last episode and explain the last few steps in the Engagement Amplifier Gameplan.
You’ll learn
- What is the isologyhub?
- What are the final 4 steps in the Engagement Amplifier Gameplan?
Resources
In this episode, we talk about:
[00:55] The isologyhub is our online Membership our online membership site that includes a full ISO 14001 roadmap to help you create and launch your own bespoke environmental management system. Also included are a suite of templates and training on various ISO’s to help take you from zero to hero in ISO Standards.
[01:15] Sarah Ball created the Engagement Amplifier Gameplan in addition to many other resources on the hub. She is one of the key people behind the hub’s creation and currently drives it’s development.
[01:30] This is part 2! We covered what the Engagement Amplifier is, along with the first few steps in the Gameplan in the last episode. If you missed out, I highly recommend going back and giving it a listen.
[01:45] Step 4 – Champions: A team of management system Champions, whether that be Health & Safety Champions, Quality Champions or any other discipline, can have a significant impact on engagement levels. They can advocate for the management system and, crucially, Champions lead by example when they engage with the management system themselves. In Step 4, the Gameplan takes you through what Champions can do, what makes a good team of Champions and how to start your own team of Champions.
[03:40] Step 5 – Brand Boost: This is how you brand and sell your management system to your employees and other key stakeholders, which is crucial to how they relate to it and engage with it. It walks you through the importance of a brand identity for your management system, how to develop this and how to launch, or re-launch, the management system with a new brand within the business. This step can be useful for the implementation of your management system and for when engagement has really fallen. For further listening – go back to our ‘What’s in a Name’ episode.
[04:30] Practicing what we preach – We did a recent rebrand of our Management System at Blackmores. Even though it’s a mature system that’s many years old, we felt that it wasn’t doing much for us. So we followed our own plan and created H20 (How 2 Operate), a much more accessible and collaborative Management System that is housed on our shared Teams channel and SharePoint.
[05:40] Step 6 – Communicate and Celebrate: . Ongoing communication is a key part of maintaining momentum and engagement, it provides an opportunity to keep the management system at the forefront of people’s minds and to celebrate successes. It also allows you to recognise examples of engagement with the management system. The Gameplan takes you through what you should communicate and how and is something that you can revisit at any point as your management system matures.
[06:45] Step 7 – Momentum: Once you have reinvigorated engagement, it is crucial to maintain that momentum. This step takes members through how to recognise engagement, continue to reassess engagement levels and developing a future strategy to maintain the desired level of engagement.
[07:50] We’re offering a Buy 1 Get 1 Free offer on isologyhub memberships until the 31st October 2023! Contact us to book a demo
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Has your Management System been left to collect dust? Hidden away so that no one except a select few can access and update it ahead of Surveillance Audits.
If this sounds familiar, then it’s time to revamp your Management System to ensure it’s incorporated with your core vision and values and encourages engagement from employees on all levels.
Today, Mel takes you through 5 steps that will help to rejuvenate your Management System, including key content considerations, the design and alignment with your company culture.
You’ll learn
- How to identify what’s essential for your Management System
- How you can incorporate your Unique way of Working
- How to take a collaborative approach to revamping your Management System
- Key considerations for the look, feel and accessibility of your Management System
- How to align your Management System with your company culture, strategy and goals
Resources
- Need support with revamping your Management System? check out our ISO Support Plan
- Need guidance and support with ISO Standards? isologyhub
In this episode, we talk about:
[00:57] What is essential from an ISO perspective
[01:22] How having too much in your Management System can lead to a lack of compliance
[02:20] Remember – If an ISO Standard states ‘shall’ – you must fulfill this requirement
[02:55] How to establish what’s essential to your business – including your way of working
[03:53] Different ways you can add value to your Management System
[05:25] An example of how Blackmores have added value with our Client Success Journey
[07:15] Why collaboration is so important when revamping your Management system
[08:52] How a Quality Circle can assist with a collaborative approach
[10:15] How you can align your company culture, strategy, values and goals within the Management System
[11:32] Why it’s important to share the Management system and any related updates
[12:38] Key considerations for the look, feel and accessibility of the Management System
[14:05] Examples of different ways you can display and share your Management System
[15:36] Consider how easy your Management System is to access and navigate
[17:12] Consider different methods of communicating the Management System – i.e. Audio, video, visual, flowcharts ect
Just a reminder, we’re offering 6 months free access to the isologyhub for anyone who signs up to an ISO Support Plan!
We’d love to hear your views and comments about the ISO Show, here’s how:
- Share the ISO Show on Twitter or Linkedin
- Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one.
Subscribe to keep up-to-date with our latest episodes:
Stitcher | Spotify | YouTube | iTunes | Soundcloud
Beyond certification, we take great pride in delivering ISO consultancy and support solutions. These solutions help our clients improve their productivity and profitability in a risk-controlled way.
We are your dedicated ISO consultants for all compliance matters from internal audits to updating Health, Safety and Environmental Legal compliance.
No matter what ISO certification you are hoping to achieve, we have a specialist ISO consultant ready to work with you and your organisation. Contact our team today to get started.
Our 7 Steps to Success
The Blackmores ISO Roadmap is a proven path to go from idea to launching your ISO Management System.
Whether you choose to work with one of our ISO Consultants, our isologists, or work your own way through the process on our isology Hub, we’re certain you’ll achieve certification in no time!
We have a proven step by step process that our ISO Consultants implement as soon as our working relationship begins. We use our specialist skills and industry knowledge to determine what is already on track and where improvements can be made. We live and breathe ISO standards, we know the standards inside out so you don’t have to.
Our ISO Consultants can help you implement systems for any ISO Standard. See the full list for specialised standards here.
What our clients have to say
We engaged Blackmores to develop our ISO 9001, 14001, and 45001 management system from scratch. Throughout the creation and development stages of our ISO journey, Anju Punetha demonstrated remarkable patience, knowledge, and understanding as our dedicated consultant.
During our internal audit preparations, Ian Battersby’s meticulous attention to detail and thorough approach ensured we were well-prepared for our external audit, which we passed with flying colours. His guidance during the external audit was invaluable.
Based on our engagement and experience, I highly recommend the entire Blackmores team. If you’re considering pursuing ISO accreditations, Blackmores should be your first choice.
Graeme Adam
The support and advise I get from our assigned auditors is immense. Forward planning for the following year is great and they are flexible and always willing to help.
Kalil Vandi
“Blackmores have assisted us almost since the start of our adoption of the ISO 9001 quality standard. Their input has improved our processes since the start, and enabled our goal of continuous improvement to be achieved. The people are also extremely easy to get on with, and they really understand our business, giving us a great deal of confidence in their advice.”
David Gibson
“Blackmores are the perfect bridge between working on your ISO as an individual or company, to being audited each year. We find that any queries we have are covered and we feel sure that we have everything as needs be before going into an external audit.”
Mandy Welsby
“We have been extremely impressed with the service and support provided by Blackmores. There knowledge and assistance through out our ISO journey has been amazing!”
Philip Hannabuss
“Blackmores have really kept us on our toes with the broad scope and level of detail they apply to our internal audit schedule. They always stay abreast of ISO standard changes and help us to adapt our processes and documents to embrace these changes accordingly. Having Blackmores shadow our external audits provides invaluable confidence and peace of mind – would highly recommend their services!”
Phil Geens
“Our ISO 27001 certification project has gone so well, that there was no doubt in who we were going to ask to help us with our aspirations of becoming ISO 14001 certified. It’s been an absolute pleasure working with Blackmores, and we are really looking forward to working with them for the foreseeable future.”
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