What rights do customers and staff have?
All data subjects have ‘rights’ under GDPR, to include staff and clients. The GDPR provides the following rights for individuals:
- The right to be informed.
- The right of access.
- The right to rectification.
- The right to erasure.
- The right to restrict processing.
- The right to data portability.
- The right to object.
- Rights in relation to automated decision making and profiling
Data subject consent?
This is clearly defined by GDPR, what the data subjects wishes are in processing their data.
What is a freedom of information request?
Under the GDPR, individuals will have the right to obtain:
- confirmation that their data is being processed;
- access to their personal data; and
- other supplementary information – this largely corresponds to the information that should be provided in a privacy notice
You must provide a copy of the information free of charge. However, you can charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.
You may also charge a reasonable fee to comply with requests for further copies of the same information. This does not mean that you can charge for all subsequent access requests.
In order to provide the information you must verify the identity of the person making the request, using “reasonable means”. If the request is made electronically, you should provide the information in a commonly used electronic format.
If you would like to learn more about what Blackmores can provide you, contact us today!
Beyond certification, we take great pride in delivering ISO consultancy and support solutions. These solutions help our clients improve their productivity and profitability in a risk-controlled way.
We are your dedicated ISO consultants for all compliance matters from internal audits to updating Health, Safety and Environmental Legal compliance.
No matter what ISO certification you are hoping to achieve, we have a specialist ISO consultant ready to work with you and your organisation. Contact our team today to get started.
Our 7 Steps to Success
The Blackmores ISO Roadmap is a proven path to go from idea to launching your ISO Management System.
Whether you choose to work with one of our ISO Consultants, our isologists®, or work your own way through the process on our isology Hub, we’re certain you’ll achieve certification in no time!
We have a proven step by step process that our ISO Consultants implement as soon as our working relationship begins. We use our specialist skills and industry knowledge to determine what is already on track and where improvements can be made. We live and breathe ISO standards, we know the standards inside out so you don’t have to.
Our ISO Consultants can help you implement systems for any ISO Standard. See the full list for specialised standards here.
What our clients have to say
We engaged Blackmores to develop our ISO 9001, 14001, and 45001 management system from scratch. Throughout the creation and development stages of our ISO journey, Anju Punetha demonstrated remarkable patience, knowledge, and understanding as our dedicated consultant.
During our internal audit preparations, Ian Battersby’s meticulous attention to detail and thorough approach ensured we were well-prepared for our external audit, which we passed with flying colours. His guidance during the external audit was invaluable.
Based on our engagement and experience, I highly recommend the entire Blackmores team. If you’re considering pursuing ISO accreditations, Blackmores should be your first choice.
Graeme Adam
The support and advise I get from our assigned auditors is immense. Forward planning for the following year is great and they are flexible and always willing to help.
Kalil Vandi
“Blackmores have assisted us almost since the start of our adoption of the ISO 9001 quality standard. Their input has improved our processes since the start, and enabled our goal of continuous improvement to be achieved. The people are also extremely easy to get on with, and they really understand our business, giving us a great deal of confidence in their advice.”
David Gibson
“Blackmores are the perfect bridge between working on your ISO as an individual or company, to being audited each year. We find that any queries we have are covered and we feel sure that we have everything as needs be before going into an external audit.”
Mandy Welsby
“We have been extremely impressed with the service and support provided by Blackmores. There knowledge and assistance through out our ISO journey has been amazing!”
Philip Hannabuss
“Blackmores have really kept us on our toes with the broad scope and level of detail they apply to our internal audit schedule. They always stay abreast of ISO standard changes and help us to adapt our processes and documents to embrace these changes accordingly. Having Blackmores shadow our external audits provides invaluable confidence and peace of mind – would highly recommend their services!”
Phil Geens
“Our ISO 27001 certification project has gone so well, that there was no doubt in who we were going to ask to help us with our aspirations of becoming ISO 14001 certified. It’s been an absolute pleasure working with Blackmores, and we are really looking forward to working with them for the foreseeable future.”
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