Blackmores ISO Consultancy Service: The creators of isology®

Business travel remains one of our largest sources of greenhouse emissions, accounting for 26% of the UK’s total emissions.

In an ideal world, no one would have to travel to work or events, some might even point to the way everyone adapted in COVID as a prime example of this in practice. However, for many that model of work is not feasible in the long-term.

So, how can we reduce this unavoidable stream of emissions?

Businesses are starting to take the right steps, however, today’s guest is paving the way as a shining example of sustainable business travel and events management.  

In this episode, Mel is joined by Christopher Truss, Global Sustainability Director at Reed & Mackay, to discuss their impressive existing ISO Standard portfolio and their journey towards ISO 14064 carbon verification.

You’ll learn

• Who is Chris Truss?
• Who are Reed & Mackay?
• What are the highlights from Reed & Mackay’s latest Sustainability and Responsible Business report?
• What Standards are Reed & Mackay certified to?
• What is the demand for sustainability within the business travel and events management sector?
• Why get ISO 14064 verified?
• What were the challenges with obtaining ISO 14064 verification?
• What are the benefits of obtaining ISO 14064 Verification?

Resources

• Reed & Mackay
• Reed & Mackay Sustainable and Responsible Business Report 2024
• Carbonology

In this episode, we talk about:

[02:05] Episode Summary – We welcome today’s guest, Chris Truss, Global Sustainability Director at Reed & Mackay, to explore their ISO Standards portfolio and journey towards ISO 14064 verification.

[02:40] Who is Chris?: Chris has had over 20 years experience in the business travel industry. He is currently responsible for driving the sustainability agenda at Reed & Mackay, which includes the development of services and solutions that their clients require to meet their own sustainability initiatives.

He also manages a wide range of third-party suppliers.

A lesser know fact about Chris is in a band, playing the folk fiddle and singing in pubs around Yorkshire. He also plays tennis in the over 45 category for Yorkshire!

[04:50] Who are Reed & Mackay? – Reed & Mackay are a global travel management and event management business. They help clients all the way from picking up the telephone and making bookings on their behalf, helping them source appropriate venues for their events and then managing the overall spend, the supply chain and ultimately reporting back to them on what they’ve been up to and how they can improve their processes and save money.

Reed & Mackay are highly regarded for their quality of services, especially within the professional services sector, and they proudly boast a number of large blue chip clients.

[05:50] What are some of the highlights in Reed & Mackay’s Sustainability and Responsible Business Report? When Chris came into his latest role, he looked to tackle two main points:

• How can Reed & Mackay operate sustainably?
• How can we articulate that to our clients?

As a result of the work Chris has done, Reed & Mackay have signed up to the United Nations Global Compact and have aligned themselves with the UN’s Sustainable Development Goals.

They have also become an EcoVadis rated supplier and are undertaking their first Carbon Reduction Plan disclosure.

From a corporate responsibility point of view, they have made great strides to improve their gender pay gap. They are also ensuring the integrity of their charitable partnerships.

[08:00] What are some of the sustainability initiatives that Reed & Mackay have started? Reed & Mackay support a charity called 4Ocean, who are trying to remove as much plastic from our oceans as possible.

They selected this charity in particular due to it’s global reach, embodying the nature of Reed & Mackay’s global influence in 13 countries for the past 10 years. They recognised the need to support a sustainability based charity as corporate travel is highly polluting, so this is a form of taking responsibility and looking at where they can assist to reduce environmental damage.

4Oceans also allows their employees to get involved directly, should they choose to take some time out of the office to help with ocean clean-up.

[09:55] What ISO Standards are Reed & Mackay certified to? They are currently certified to:

• ISO 27001 Information Security
• ISO 14001 Environmental Management
• ISO 22301 Business Continuity
• ISO 9001 Quality Management

All of which they have been certified to for over 10 years now! They acted as a foundation for Chris to drive his sustainability agenda.

[11:10] How are these ISO Standards managed across the business? – Reed & Mackay have a dedicated Security and Trust team that manage all ISO certifications, in addition to their other responsibilities.

All of the ISO Standards are a part of their Integrated Management System, which sits alongside their policies and procedures for the business that are managed by a central team.

This has provided them with an invaluable foundation to ensure the delivery of quality services, client satisfaction and continual improvement.

[12:45] What is the demand for sustainability within the business travel sector? They are receiving more requirements and requests from clients in regard to their own operational CO2 footprint, which is needed for clients own reporting requirements as Reed & Mackay would count towards many clients Scope 3 emissions.

There is also a need for more transparency with carbon reporting, including the use of credible calculation methodology’s.

The verification of GHG emissions also gives clients more confidence that businesses are doing what they say they’re doing.

[14:15] What was the main driver behind Reed & Mackay gaining ISO 14064 verification?: While they felt confident in their sustainability efforts up to a certain point, they wanted someone to come in and mark their homework to make sure they were doing the right thing.

With the increase in client demand for credible sustainability reporting, it was vital to pursue various CPD disclosures such as EcoVadis and prepare for upcoming legislation like CSRD.

To ensure they were in the best possible shape to give the information requested by clients and other stakeholders, they needed am accurate and reliable method of verification, which is what ISO 14064 could provide.

[15:40] What were the main challenges in obtaining ISO 14064 verification?: Just getting a hold of the raw data was the most difficult part, although they found it to be a very enlightening experience too.

Having to dig to find the right information helped Chris to understand the business better, giving him a greater visibility on where their carbon emissions are coming from and where there are opportunities to reduce those.

You have to be very tenacious to get all the necessary data. Chris highlights purchased goods and services data as particularly challenging to obtain due to its granular nature.

Now they have been through this process once, they’ve got a system in place to make data collection a lot easier in future.

[18:55] What impact has ISO 14064 verification had on Reed & Mackay?: It’s helped from an internal perspective as people now have a greater visibility and understanding of the impact that have on an individual basis. This in turn creates a strong launchpad for their Net Zero strategy.

From an external perspective, it’s given Reed & Mackay a lot more confidence in their own processes and their ability to work with their clients towards sustainability goals.

[20:00] What were the main benefits of getting ISO 14064 verified?:

Giving clients, stakeholder and employees confidence: The verification calculation is reliable, and so they can be confident in relaying the facts and figures to interested parties.

A great insight: The data has provided huge insights into how the business operates and where it’s biggest emissions sources lie. This is vital to know before you take steps to try and reduce your current impact.

Ability to create an accurate Carbon Reduction Plan: Once again, with confidence in having the correct data to hand, they are able to formulate an accurate Carbon Reduction Plan which can be realistically achieved.

Anti Green-washing: Consumers are crying out for a reliable sign of credibility. Simply having an environmental policy statement may have been enough 10 years ago, but that’s not the case now. People expect evidence of your sustainability claims.

[21:50] Chris’s top tip for anyone considering ISO 14064 verification: Just get started and don’t be scared by the process.

Though it may seem daunting to start, you will actually be in a much better position than when you started. Having verified data and awareness of where that data comes from and what it means on a larger scale will be vital to looking for opportunities for improvement.

So, if you want to improve your sustainability, you just need to get cracking!

[23:20] How are Reed & Mackay helping organisations improve the sustainability of their travel?: Reed & Mackay’s ambition is to make sure that clients understand the impact of their choices at every single step of their journey.

To help, they provide the carbon footprint of every booking they make, whether that be through their site or with a consultant.

They also have approval processes built into their systems, which can be based on carbon. For example, if a client doesn’t want to take the lowest carbon option on a particular journey, they can add required approval from an additional person within that client’s organisation. So it adds a level of accountability over the choices people make.

They also provide full reporting on business travel activity and where potential savings have been missed. This is a valuable tool if they need to provide travel data to carbon consultants for example, they’ll already have all of those granular reports prepared.

These reports will highlight where clients haven’t taken the lowest carbon option, i.e. where they could travel in a group instead of individually. Reed & Mackay’s intention is to make sure people have visibility of carbon alongside cost so clients can make a fair and balanced decision.

Additional services include:

• Able to set carbon budgets across a business
• Ability to purchase carbon credits for offsetting purposes
• Opportunities to mitigate carbon emissions through offsetting, or decarbonise through Carbon Reduction Plans over a period of time

[28:50] Chris’s book recommendation: His Dark Materials by Philip Pullman

[29:15] Chris’s favourite quote: You can’t measure success if you have never failed – Steffi Graf

If you would like to learn more about Reed & Mackay, and their sustainability initiatives, visit their website.

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• Share the ISO Show on Twitter or Linkedin
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Sustainability is an area that affects all businesses, no matter the sector. We are all currently contributing to the climate crisis, from travel and hospitality to manufacturing to those working in an office or from home.

You may be surprised to hear that the legal sector is currently one of the leaders in championing sustainability, not just in enforcing new environmental legislation, but also leading by example in the race to net zero.

One such stand out leader is today’s guest – Clyde & Co, a global law firm that have made great strides in their sustainability journey.

In this episode, Mel is joined by Paddy Linighan, Chief Sustainability Officer at Clyde & Co, to discuss their ambitious net zero targets, sustainability initiatives and their journey towards ISO 14064 Carbon Verification.

You’ll learn

• What is Paddy Linighan’s role as CSO?
• Who are Clyde & Co?
• What are their net zero targets according to their responsible Business report?
• What sustainability initiatives have Clyde & Co introduced?
• Why get ISO 14064 verified?
• What were the challenges with obtaining ISO 14064 verification?
• What are the benefits of obtaining ISO 14064 Verification?

Resources

• Clyde & Co
• Clyde & Co Responsible Business report
• Carbonology

In this episode, we talk about:

[00:25] Episode Summary – We welcome today’s guest, Paddy Linighan, Chief Sustainability Officer at Clyde & Co, to dive into their responsible business report, discuss their net zero ambitions and journey towards ISO 14064 Carbon Verification.

[01:40] Introduction to Paddy: Paddy has 30 years experience in the legal sector, and was formerly the Chief Operating Officer for Clyde & Co before transitioning to the role of Chief Sustainability Officer. Paddy is also a Director at the Legal Sustainability Alliance, which is an association committed to supporting the legal sector to measure and manage their carbon emissions to achieve net zero.

One lesser-known fact is that Paddy was a Latin and ballroom dancer!

[02:30] Who are Clyde & Co? – They are a global law firm with 500 partners, 2700 lawyers and 3216 legal professionals across the world and operating out of 70 offices. They set out to help organisations successfully navigate risk and maximise the opportunity in the sectors that underpin global trade, namely insurance, aviation, marine construction, energy, trade and natural resources.

They offer a comprehensive range of contentious and non-contentious legal services and commercially minded legal advice to businesses operating across the world in seamless fashion.

Clyde & Co are committed to operating in a responsible way by progressing a diverse and inclusive workforce that reflects the communities and the clients it serves, and provides an environment in which hopefully everyone can realise their potential. They use their legal and professional skills to support communities through pro bono work, volunteering charitable partnerships, and minimisation of environmental impact through the pursuit of sustainability standards.

[04:25] What are some of the Net Zero targets highlighted in Clyde & Co’s responsible business report?

• Near term target: Reduce their scope 1 and scope 2 emissions by 80% by 2030 and scope 3 emissions by 50% by 2030.
• Long term target: Have a 90% reduction in emissions by 2038
•  Focused on decarbonizing their operations across the globe.

[06:25] What are some of the sustainability initiatives that Clyde & Co have started? All their initiatives can be broadly groups into 3 categories, but ultimately they seek to decarbonize their operations, address resource consumption and offset emissions where possible.

They found that 95% of their emissions reside in their scope 3, which is due to their supply chain. A few of their initiatives include rationalizing their supply chain to reduce the impact of purchasing goods and services.

They are also supporting their supply chain to measure and reduce their own emissions. Clyde & Co have also incorporated their sustainability requirements into their Procurement Process and Due Diligence Process.

One challenging area for a professional services business like Clydo & Co is sustainable business travel. They have adopted a global note on sustainable travel, which trickles down into regional travel policies. Working with travel management companies, they will implement those new policies, in addition to improving the quality of travel data collection and prioritisation of sustainability over cost.

Clyde & Co are also making the move to switch direct and in-direct consumption of fossil fuels to renewable energy in the heating and cooling of their buildings.

As of summer 2023, all UK offices were on 100% renewable energy! They aim to roll this out on a global scale, but understand that there are significant challenges with doing so.

[09:30] How did Clyde & Co celebrate Earth Day? They introduced climate change awareness training on Earth Day. It wasn’t mandatory in any way, and included the rolling out of several blogs and videos which were produced by AXA Climate School in Paris.

They ran these through Earth Day (April 22^nd) to World Environment Day (5^th June). Covering topics such as:

• Financial disclosures
• Plastic pollution
• Saving water
• Beekeeping
• Composting

This led to a campaign called ‘Zero as One’ which helped to create of a network of sustainable champions across their organisation, who help to further raise awareness and where there may be regional issues with reducing resource consumption and energy use.

This campaign has continued and is beginning to facilitate a structured, bespoke training programme for all Clyde & Co staff which covers climate awareness to climate competency. It will encourage people to think ‘How can I, as an individual, make a difference?’

[15:30] The Clyde & Co Community Forest – A 6.2 hectare plot of land is shared with 2 other community groups, and is not only being used for reforestation but also biodiversity, focusing on red squirrels in particular.

Getting this project set up included:

1. Gauging the appetite of colleagues: They offered increased level of refforestation for every response they had to their annual ‘Have your Say’ survey. For every response received, they would add 2 square metres of forest. So, 5000 people would give them a hectare.
2. It was a knowledge gathering exercise and experience of what a carbon offset project would look like.

They know that they’ll never be able to 100% decarbonise their operations, but they hope to get it down to 10% remaining emissions which can be offset with more projects like the community forest.

[19:35] What does Paddy think of the sustainability reporting regulatory requirements affecting the legal sector? Not only do lawyers have a key part to play in supporting and advising clients in relation to how they navigate towards a low carbon economy, but they are also a part of many businesses supply chain – meaning they would be included in scope 3 emissions for others.

Putting in the work at their end enables them to proactively help and assist clients with their emissions reduction and reporting.

The drive in this sector is mostly due to client demand.

[21:10] The increase in sustainability targets in North American companies: Paddy highlights that a recent report issued by Climate Impact Partners found that 79% of North American companies now have climate targets, which is up 6% on Asian companies and just shy of European companies.

61% of those North American companies report under ISO 14064.

[23:00] What were the drivers behind Clyde & Co getting ISO 14064 verified?:

High Transparency: They wanted to ensure that any disclosed information was reliable and that they’d had third-party verification to back that up, making them much more comfortable putting that information out into the public.

Financial Benefits: Sustainability and greenhouse gas emission reduction was a part of their main KPI’s to tackle, the main reason being to save money through not only the reduction in energy use but also reduced interest rates as a result of their sustainability efforts.

[25:20] What were the main challenges in obtaining ISO 14064 verification?: Clyde & Co are a large organisation, so gathering and quantifying the necessary emissions information was like getting blood from a stone!

Nearly 65 – 70 sites only have a small team of 5 people, and getting data from each can be time consuming.

Also, the quality of data can vary a great degree with that many sites, especially on a global scale as you need to consider the conversion factors when collating all the data into something verifiable.

[26:50] What impact has ISO 14064 verification had on Clyde & Co’s sustainability credentials?: Very simply, it validates Clyde & Co’s claims.

With the third-party assessment, it shows that they are actually doing what they say they’re doing, and not simply paying lip service.

[27:45] What were the main benefits of getting ISO 14064 verified?:

Helping to secure financial benefits: ISO 14064 verification is proof enough for banks to issue discounts on interest rates

Ease of process: The audit process introduced for ISO 14064 can be repeated as needed. As a result of getting verified, Clyde & Co found the exercise a good stress test for existing auditing procedures, and found a way to simplify them further.

Credibility: Third-party verification adds a level of credibility which is lacking from internal calculation alone.

[29:00] Paddy’s top tip for anyone considering ISO 14064 verification: Do not let perfection get in the way of progress.

They found that people can become a bit defensive in audits, trying to avoid errors being picked up, however, audits are meant to be constructive. They are opportunities to pick up on areas for improvement.

[30:40] Paddy’s book recommendation: The Ministry for the Future by Kim Stanley Robinson

[32:10] Paddy’s favourite quote: The greatest threat to our planet, is the belief that someone else will save it – Robert Swan OBE

If you would like to learn more about Clyde & Co, and their sustainability initiatives, visit their website.

To find out more about verification visit www.carbonologyhub.com

We’d love to hear your views and comments about the ISO Show, here’s how:

• Share the ISO Show on Twitter or Linkedin
• Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one.

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This episode is the final part of our 7-part mini-series explaining our Carbonology service, a 7 step methodology to help companies become Carbon Neutral.

This time, our resident Carbonologist David Algar is talking through the seventh step of the Carbonology process, ‘Declare’.

David explains the purpose of a formal declaration, different ways companies can make their declaration, and the different ways you can promote your achievement of carbon neutrality.

You’ll learn

• The purpose of a formal declaration.
• The key outcomes of the ‘Declare’ step.
• The different ways you can make a declaration.
• The pros and cons of doing your declaration internally.
• How long your declaration is valid for.
• Ways to promote achieving carbon neutrality.

Resources

• Davids Calender
• isology Hub
• Blackmores
• Carbonologyhub

In this episode, we talk about:

[01:56] A recap of the 7 steps to carbonology.

[04:02] The purpose of having a formal declaration.

[04:57] What the formal declaration involves.

[06:55] Different ways to make a declaration and which one’s most popular.

[08:31] How long your declaration is valid for.

[09:20] The importance of having an unambiguous declaration.

[10:07] The key outcomes and deliverables of the ‘Declare’ step.

[10:43] How publicised your Qualifying Explanatory Statement should be.

[11:27] Ways to promote achieving carbon neutrality.

[13:42] What companies tend to do after achieving carbon neutrality.

[14:23] Why it’s easier making a declaration in the second year.

[15:15] How to find out more information about the 7 step methodology.

[16:02] The importance of data.

If you need assistance with implementing ISO 14064, PAS 2060, or another standard – Contact the Carbonologyhub

Don’t forget to download your free ‘Getting Started with Carbonology’ Checklist here:

We’d love to hear your views and comments about the ISO Show, here’s how:

• Share the ISO Show on Twitter or Linkedin
• Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one.

Subscribe to keep up-to-date with our latest episodes:

Stitcher | Spotify | YouTube |iTunes | Soundcloud

Today, we’re joined by our resident Carbonologist David Algar to discuss SECR.

What is SECR?

SECR stands for Streamlined Energy and Carbon Reporting, it stemmed from The Companies Act (2006) which was updated in 2013 to require quoted companies to report annual emissions in their directors’ report.

In 2018, the regulations were updated and an additional disclosure requirement for quoted companies was brought in. They now require energy use and associated GHG emissions to be reported by quoted companies, as well as by large, limited liability partnerships (LLPs).

Why was it introduced?

To increase awareness of a business’ energy use and emissions and to encourage the introduction of initiatives to reduce energy usage.

To provide organisations with the relevant data to make informed decisions.

To help increase visibility to key decision makers who may not have been aware of how much carbon their organisation is producing.

Provides transparency on an organisation’s emissions and energy use to external stakeholders.

Is it applicable to you?

SECR reporting is designed to apply to all quoted companies in the UK, as well as unquoted companies and LLPs defined as ‘large’ under the Companies Act 2006.

To be defined as ‘large’ under the Companies Act and therefore qualify for SECR reporting they must meet 2 or more of the following criteria:

• Have a turnover of £36m or more.
• Have a balance sheet of £18m or more.
• Have 250 or more employees.

Who does it not apply to?

Low energy users, those using less than 40MWh per year.

If disclosing energy use data could inadvertently reveal sensitive information about your business, or seriously detrimental to the interests of your business.

Not all public bodies are required to report.

If your data would not be practical to obtain.

What needs to be included?

This is where it gets slightly more complex as this is where reporting guidelines specify what you must report depending on if you are a quoted company compared to a large unquoted or LLP.

Similarities (what everyone needs to report):

• Their energy use in kWh and GHG emissions in tonnes of CO2 equivalent.
• Scope 1 and scope 2 emissions you are responsible for and a subset of scope 3 emissions relating to transport.
• Methodologies, at least one intensity ratio and finally, everyone must report on energy efficiency improvements.

Differences:

• A key difference between quoted companies and the other two types is that quoted companies must reference their global Scope 1 and 2 emissions they are responsible for, and what proportion of their emissions comes from international sources.
• For unquoted companies and LLPs there is more of a focus on Scope 3 emissions. You will need to report on the energy and emissions associated with Scope 3 transport. This mainly refers to leased road vehicles and vehicles staff own but use for business purposes (grey fleet), but also covers larger vehicles such as ships, planes and trains if you have directly paid for the fuel yourself.

What are the benefits for your organisation?

You would have quantified a significant proportion of your emissions, which paints a good picture of where your largest emission sources are from.

You would have just taken one of the first steps towards achieving carbon neutrality.

SECR also helps provide greater transparency for investors and other stakeholders.

It also supports other reporting such as ESOS and the new requirement for businesses looking to obtain large government contracts to have a carbon reduction plan in place.

How can Blackmores help?

By quantifying your emissions for your reporting period, in the long term we can help quantify any remaining emissions that are not referred to in SECR, specifically any remaining Scope 3s

We can also help provide clarity on the definitions of each scope and the subcategories within them.

We have various templates that we have created and refined to help simplify the process.

We can produce the SECR report, meeting all the requirements of UK Environmental Reporting Guidance, and as well as the main SECR report, we can produce the summary of your Director’s Report.

We’d love to hear your views and comments about the ISO Show, here’s how:

• Share the ISO Show on Twitter or Linkedin
• Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help, and we read each one.

If you’d like further information on how we can help you with Carbon verification, SECR or Carbon Neutrality, check out our Carbonology Service.