What is the future for ISO 9001? It only seems like yesterday that the latest version of ISO 9001 and ISO 14001 was released, even though this was back in November 2015. How time flies as they say! All organisations have now transitioned to the latest version, however, standards, the same as businesses can never afford to be left to stand still. In true Deming fashion (Plan, do, check, act), the time has come for the next review and revision. Next year, in 2020 the review process begins again…….
I was delighted to be joined on the ISO Show this week by Paul Simpson, Chair of the ISO 9001 Technical Committee in the UK (TC 176) and Director of Strategy to Action.
In the ISO Show this week Paul explains:-
- How Annex L supersedes Annex SL
- What is the role of TC 176 and what they are currently doing in relation to ISO 9001?
- The future concepts for ISO 9001
- Views on whether ISO 9001 could change much following the review which begins in 2020
If you would like to find out more about Paul Simpson and his company, Strategy to Action, Action to Success, click HERE.
If you would like to find further information about the ISO 9001 Quality Technical Committee, click HERE.
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Over the last 13 years that I’ve been running Blackmores, the most popular standard has been without doubt ISO 9001. We’ve implemented the Quality Standard for hundreds of businesses large and small, so I thought this would be a great place to start with our first ISO Show series. We are introducing for the first time a 3-part series, ISO 9001 Steps to success, which will take you through how to implement a Quality Management System – from initial idea through to assessment.
Rachel Churchman is my guest on the ISO 9001 Steps to success series. As a Managing Consultant at Blackmores, she brings a wealth of experience in implementing ISO Standards and will guide you through the Blackmores ISO Steps to success for the successful delivery of your ISO 9001 Project.
In episode 1 Rachel highlights:
- Why ISO 9001 is so popular – it’s not just a Quality System…. It’s a ‘Best Practice’ system for running any business
- How to establish the scope of certification
- What is involved with a Gap Analysis to understand how compliant you are to ISO 9001
- Where the typical gaps are within a business that needs to be filled to pass an assessment
- What type of evidence you need to start to establish
- Who needs to be involved with the creation of the QMS
Rachel guides us through understanding how to get under the skin of a business to establish the context of the organisation. This includes establishing risks, opportunities and interested parties and provides some handy tips to achieve this: –
- External issues – PESTLE – Political, Economical, Social, Technological, Legal, Ethical and Environmental.
- Internal issues – SWOT – Strengths, Weaknesses, Opportunities and Threats.
- Identify interested parties that are affected by or could have an impact on your business.
Listen to the ‘ISO 9001 Steps to success’ series by subscribing to us on iTunes or Soundcloud
And click HERE for further information on our ISO 9001 Steps to success service
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Established over 100 years ago in 1912, The London School of English is the longest-established Accredited English Language School in the world, with premises in London and Canterbury, and now offering courses online. I was delighted to be joined by Hauke Tallon, CEO of the London School Group on this week’s Podcast to discuss:-
- Secrets of the success of a the longest-established Language School
- Experience of implementing ISO 9001 with professional help
- Explains the London School of English process for success and how this is at the core of the business
- Embedding processes to stay on track
- How quality can be an overused term
- Core drivers to improve efficiency and not just get the badge
- How ISO 9001 helped to align group processes
- How working with an ISO 9001 Consultant made implementation a ‘liberating’ experience
The London School of English have impressively been rated as ‘Excellent’ in over 750 independent client reviews. For a business that might be looking to use independent reviews to validate high quality services or products, Hauke explains how to get there. Officially rated as the top language school, Hauke explains about the process for dealing with the reviews – good or not so good, and why its important to deal with all reviews promptly and learn from any opportunities for improvement. Simply by virtue of asking clients to provide a review, the numbers increase, and at present the average response rate is approximately 25%, which is pretty impressive.
Although the word ‘Quality’ can be seen as being overused in business, for the London School of English the evidence is in their Trust Pilot Scores and ISO Certification. ‘We have a way of delivering that is repeatable, so we get the same outcome’. Quality is at the core of the London School of English, so much so in fact, that it’s part of the culture. This is demonstrated in the marketing material ‘Our proven process’ which states that ‘the time you spend with us is so much more than a course, accommodation, free lunches and additional services; you will leave us having had an unforgettable experience’. ISO 9001 helped provide an approach that enables the group to be more effective and efficient to benefit the companies and of course client experience.
Hauke left us with a wise Chinese proverb – ‘The best time to plant a tree was 20 years ago, and the next best time is now’.
Special thanks to Hauke Tallon from The London School Group for joining me this week. Until next time!
And for ISO 9001 services in this area – check out ISO Steps to Success, or if you would like support with keeping your QMS in tip top shape, our ISO Support Plan will help you whip it into shape and keep up those high standards.
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We engaged Blackmores to develop our ISO 9001, 14001, and 45001 management system from scratch. Throughout the creation and development stages of our ISO journey, Anju Punetha demonstrated remarkable patience, knowledge, and understanding as our dedicated consultant.
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Based on our engagement and experience, I highly recommend the entire Blackmores team. If you’re considering pursuing ISO accreditations, Blackmores should be your first choice.
Graeme Adam
The support and advise I get from our assigned auditors is immense. Forward planning for the following year is great and they are flexible and always willing to help.
Kalil Vandi
“Blackmores have assisted us almost since the start of our adoption of the ISO 9001 quality standard. Their input has improved our processes since the start, and enabled our goal of continuous improvement to be achieved. The people are also extremely easy to get on with, and they really understand our business, giving us a great deal of confidence in their advice.”
David Gibson
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Mandy Welsby
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Philip Hannabuss
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Phil Geens
“Our ISO 27001 certification project has gone so well, that there was no doubt in who we were going to ask to help us with our aspirations of becoming ISO 14001 certified. It’s been an absolute pleasure working with Blackmores, and we are really looking forward to working with them for the foreseeable future.”
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